This troubleshooting guide provides clear, step-by-step instructions to help you quickly resolve common MBSPro issues. It covers everything from setting up MBSPro as a third-party provider in Best Practice, fixing pairing code errors, resolving “User not found” issues, and addressing Halo connection problems, to resetting connections—so you can get back up and running with minimal disruption.
Add MBSPro as 3rd party provider in BP
Easily connect MBSPro to Best Practice by adding it as a third-party provider. This quick setup enables seamless integration, allowing your clinic to start automating document workflows and improving efficiency right from the start.
Open BP Premier on your clinic computer and follow these steps:
1. Click “Setup” in the top menu bar of BP Premier (or press Shift+F3 to open Configuration directly).
2. Select “Configuration” from the Setup dropdown menu.
3. In the Configuration window, click “Database” in the left-hand icon panel.
4. Under the “External data” section, click the “Setup third-party integrations” button.
5. In the “Setup third party integrations” dialog, type “mbs” in the “Search for” field to filter the list of third-party providers.
Pairing code troubleshooting (case sensitivity, regeneration)
For the moment if there is a pairing code error, try integrating it without it. The pairing code will become mandatory soon so for the moment you can try without it and contact us at [email protected] for ongoing errors.
'User not found' fix - check for the following:
First and last name should be the same on their BP and MPBSPro settings.
Disable and re-enable the BP connection your settings within BP.
Double check payment method or credit card is up to date as it takes a payment.