The integration between MBSPro and Best Practice (BP) delivers intelligent automation and data-driven insights directly into the consultation workflow.
Purpose-built for Australian General Practitioners, this integration enhances billing accuracy, streamlines compliance with the Medicare Benefits Schedule (MBS), and reduces administrative load — allowing doctors to focus more on patient care.
By combining Best Practice’s clinical capabilities with MBSPro’s AI-powered automation, practices can operate more efficiently, increase revenue ethically, and improve patient engagement across the full continuum of care.
1. Waiting Room Dashboard
Feature Summary
The MBSPro Waiting Room Dashboard integrates seamlessly within Best Practice, offering a real-time overview of all patients currently checked in or waiting for consultation. It functions as a clinical and billing command centre, identifying billing opportunities and ensuring compliance.
Key Features:
Displays the doctor’s live BP appointment diary.
Automatically lists eligible MBS items for each patient based on history, demographics, and care plan data.
Enables one-click billing within the interface.
Provides audit alerts for missing time, notes, or eligibility.
Tracks daily revenue, average consult value, and unclaimed billings in real time.
2. Automated Pre-Consult Workflow
Feature Summary
The Pre-Consult Automation Module streamlines patient preparation prior to appointments. A secure, automated SMS is sent to each patient containing a digital intake form tailored to their visit type.
Key Features
Automated SMS distribution before appointments.
Collects clinical information such as reason for visit, care plan updates, and chronic disease status.
Data is automatically linked to Best Practice and MBSPro, pre-filling consultation notes and supporting documentation.
Predicts potential MBS items prior to the consultation, improving billing accuracy and efficiency.
3. PBS Authority Autofill
Feature Summary
MBSPro reduces the administrative friction of prescribing PBS authorities by automating repetitive data entry.
Key Features
Autofills prescriber details, provider number, and patient demographics.
Generates pre-validated PBS authority requests directly from the consult.
Minimises manual input errors and streamlines the prescribing workflow.
Integrates directly with Best Practice’s medication module for seamless authorisation.
4. Medicare Item Eligibility Checker via PRODA
Feature Summary
The PRODA-linked Medicare Eligibility Checker allows instant verification of patient eligibility for MBS items directly within BP.
Key Features
Autofill patient and item details into PRODA.
Real-time eligibility verification for care plans, reviews, and health assessments.
Reduces rejected claims and staff time spent on manual checks.
Generates a timestamped audit log for compliance purposes.
5. Billing and Performance Dashboards
Feature Summary
Integrated dashboards allow GPs and practice managers to view real-time financial and operational metrics.
Key Features
Tracks daily billings, revenue per consult, and hourly income.
Analyses MBS item utilisation trends over time.
Enables benchmarking against team and historical data.
Exportable reports for financial, compliance, or performance review.
6. In-Dashboard Audit Function
Feature Summary
The integrated audit tool ensures all billed items meet Medicare compliance standards before submission.
Key Features
Cross-references consult start and end times with time-based MBS items.
Flags consultations that do not meet duration or documentation requirements.
Highlights missing notes or duplicated time entries.
Supports proactive compliance and audit-readiness.
7. Daily Patient Billing List
Feature Summary
This feature prevents missed billings by providing a complete, daily view of all patient encounters.
Key Features
Consolidates all patients seen during the day, with billed and unbilled statuses.
Identifies pending or missed billings (e.g., care plan, excision, telehealth).
Enables reconciliation before day-end.
Reduces billing leakage and ensures full revenue capture.
8. Wait Time Predictor
Feature Summary
The Wait Time Predictor uses AI to analyse appointment durations and forecast schedule delays, allowing better patient flow management.
Key Features
Uses historical consultation data to predict running times.
Alerts GPs when they are expected to fall behind schedule.
Assists reception teams to communicate accurate wait times to patients.
Improves overall clinic efficiency and patient satisfaction.
Roadmap
1. Clinical Data Integration
Future releases will introduce clinical integration, allowing MBSPro to access key clinical data from Best Practice.
This will enable the system to:
Recommend MBS items based on previous medical history, active care plans, immunisation records, and diagnoses.
Identify patients eligible for chronic disease reviews, vaccinations, and health assessments.
Provide AI-driven insights to support proactive preventive care.
2. Enhanced Dashboards and Revenue Tracking
Upcoming updates will feature advanced analytics dashboards to:
Track revenue per doctor, per nurse, and per item category.
Monitor monthly billing trends, rejection rates, and unbilled opportunities.
Enable custom KPI tracking for practice managers and corporate groups.
3. Clinic Portal and Team Integration
Development is underway on a Clinic Portal that will unify dashboards, scheduling, and workflow tools.
This will include:
Multi-role access for GPs, nurses, and admin/reception teams.
Real-time patient tracking across all service areas (e.g., clinical, nursing, care planning).
Shared task visibility, allowing each staff member to see which MBS items are due or pending.
Integrated wait-time predictor for dynamic resource allocation.
4. AI Receptionist Integration
The roadmap also includes integration with AI Receptionists, enabling intelligent communication and workflow automation.
Features will include:
Automated outbound campaigns (e.g., recalls, reminders, care plan renewals).
Inbound call management, including triage and appointment booking.
Real-time notifications to patients when items or reviews are due.
Synchronised scheduling between AI Reception, Best Practice, and MBSPro dashboards.
Conclusion
The MBSPro – Best Practice Integration transforms how general practices operate by combining automation, intelligence, and compliance into a single interface.
From AI-powered billing recommendations to future clinic-wide portals and voice automation, this partnership sets a new benchmark in efficiency, compliance, and patient-centred care for Australian general practice.