Built for real-world practice workflows. adapts to your clinic’s unique operations, automating front-desk tasks to significantly reduce phone pressure and create smoother, more predictable patient flow.
Eliminate busy signals and long hold times. Calls are answered immediately, key
details are captured upfront, and each enquiry is routed correctly on the first interaction.
Here’s a quick walkthrough on using AI Receptionist
AI Front Desk & Call Logs
Monitor exactly how the AI is handling patient interactions.
Live Call Logs: View a chronological list of all calls handled by the AI, including the caller's name, phone number, and call duration.
Status Updates: Quickly see the outcome of every call, such as Booked, Reschedule Completed, or Failed.
Transcripts: Click the "..." menu next to any call to view the full transcript or listen to the interaction.
Knowledge Base
This is the "brain" of your AI. Update this section to ensure the AI answers patient queries accurately.
Clinic Details: Input your Official Name, Address, and Main Phone number.
Opening Hours: Set your standard operating hours, including weekends and public holidays.
Billing & Payments: Define your billing policy (e.g., mixed-billing, bulk billing criteria) and consultation fees so the AI can quote prices correctly to patients.
Services: Update Appointment Options and Core Clinical Services to inform the AI about what your clinic offers (e.g., Skin Checks, Iron Infusions).
As for the telephony system and to fully integrate it please reach out to our team at [email protected] to help you from step 1 to last.
Manage Doctors
These is where you can see all the doctors added and registered under your Best Practice.
To remove doctors under Manage Doctors, you have to remove them manually in your Best Practice.
