If you need to get further help please reach out to
Hello@mbspro.com.au
We are also available on facebook at
Alternatively Please book a time to chat over microsoft teams here
Trouble Shooting guide
1. Login Issues
If you are experiencing login problems with MBS Pro:
- Use the password reset option via your email
- Try logging in using a different web browser
- Clear your browser's cache and cookies
2. Medicare eligibility check errors
When encountering medicare eligibility check error codes:
- Double-check all entered information for accuracy:
- Medicare number
- Provider number
- Other patient details
- For persistent issues, visit the PRODA website for detailed login guidance and checker troubleshooting
3. Transcription Errors
If you're experiencing transcription issues:
- Check if you have reached your transcription limit for the current period
- Contact support if you need to discuss your transcription allocation
For any persistent issues not resolved by these steps, please contact our support team using the contact details above.