Welcome to MBSPro
Welcome to MBSPro
Welcome to MBSPro! Let’s learn how to get you started plus some awesome tips and tricks
Last updated on January 3, 2024
Hey there, Casey here, founder of MBSPro
Welcome to MBSPro! Thanks for signing up and joining us on this journey. MBSPro is an AI-driven platform created by GPs, for GPs, specifically tailored with features and workflows to support general practice.
We believe that MBSPro is the best AI tool available for GPs, designed to transform how you practice and help you provide the highest standard of care.
Features
Here’s a quick overview of MBSPro’s core features:
1. MBS Analytics 📊
MBSPro intelligently suggests MBS items based on your consultations and the reasons patients give during pre-consultation. This means you can start your consultations with a head start, thanks to our AI’s pre-consult insights. Advanced features within pre-consult will be covered in later sections.
2. AI Scribe Plus ✍️
Our AI scribe not only automates notes but also offers pre-built macros (similar to traditional BP templates) and customized templates for care plans, mental health assessments, health checkups, and more.
With MBSPro, you can also manage combination billing with better accuracy and compliance, resulting in higher billings for you and reduced out-of-pocket costs for patients – a true win-win.
3. MBS Education 🎓
You’ll find brief, 2-3 minute videos explaining each MBS item. These concise guides break down MBS descriptors, helping you bill accurately and effectively. We also provide example care plans for common conditions, complete with patient information sheets and resources, making MBSPro the most comprehensive AI solution in the market.
4. Guidelines and Patient Resources 📑
Access over 1,000 curated patient information sheets covering medications, conditions, and treatments, plus treatment guidelines. These resources are suggested automatically based on your consultation, ensuring you’re always up-to-date with evidence-based treatment options and providing the best care to your patients.
We’re constantly evolving, so feel free to check out our roadmap and suggest new features to add to MBSPro!
This help collection is full of hints, tips, and walkthrough videos to help you get the most out of MBSPro. These resources are always available if you need to revisit them, and you’re welcome to reach out to me personally if you have questions. I’m here to help!
Thanks again for joining us – I hope you love MBSPro as much as I do. Let’s get started!
In the next section, we’ll walk you through the sign-in process.
If you want to see a cheeky speed comparison video between Lyrebird, Heidi and MBSpro view the video below
Consult
Consult
Fixing Most Common Issues
Patient resources and treatment guidelines
Patient resources and treatment guidelines
How to access resources and treatment guidelines
Watch the following video to see how patient resources and treatment guidelines are generated ambiently while MBSPro listens to your patients. Simply hit the email icon next tot he resource to email it to your patient or click regenerate to get further resources. Stay tuned as this feature is updated and enhanced!
How to Start a Consult
How to Start a Consult
how to start a consult wiht MBSPro
How to Start a Consult 🩺
Click Start Consult to start recording you first consult
2 When you are done click finish consult
MBS Planner, Macros & Templates
MBS Planner, Macros & Templates
How to use the MBS planner, macros & templates
Last updated on January 2, 2024
MBS Planner Overview
The MBS Planner is where all recommended MBS items for a patient’s care will appear. The planner is divided into:
Chronic Disease Items 🌡️
Non-Chronic Disease Items 🩺
Each item's value is tallied at the bottom of the planner, helping you keep track of total billings. The MBS Planner is designed to ensure:
Maximized Rebates 💸 — Reducing out-of-pocket costs for your patients.
Optimized Earnings 🏥 — Ensuring you don’t miss out on billable rebates for the quality care you provide.
For a visual guide on using the MBS Planner, watch this quick video 📽️:
Macros & Templates
Macros and Templates help you quickly organize your consults the way you prefer, with customizable AI-assisted summaries 🧠 that structure your consults to be efficient and MBS-compliant.
How They Work:
Macros: Type
/followed by an item number (e.g.,/2712), and press Enter. The mental health care plan review macro will auto-populate in your compose screen. This lets you build an efficient, structured consult flow.
Templates: Stored within certain MBS items, templates help you structure specific consults. For example:
721 Care Plan: Opens a care plan template that you can fill out directly.
93644/5 (COVID Vaccine): Click to insert a COVID-related template in your compose box, or select Create Document to summarize COVID discussions.
MBSPro enables combination billings by automating documentation with multiple MBS items, making it one of the most powerful features! 📊 More on this feature can be found in its dedicated section. For further information and another demonstration please refer to this video
Changing default scribes & customising scribes
Changing default scribes & customising scribes
Learn about the changing scribe output
Last updated on January 2, 2024
Changing Default Scribes: It’s as Easy as 1-2-3!
Need to switch scribes mid-consult? Here’s how you can change your default scribe in a few simple steps:
Start Your Consult
Once your consult begins, look along the bottom of the screen. Tap on the third button to see the currently selected scribe.
View Scribe Options 👓
The button will show the scribe currently in use (e.g., the H&E, A, P template). The time displayed beside it offers a suggested template based on the consult duration so far.
Select a New Scribe
Tap the button to view the list of available scribes. This list will continue to expand as new options are added. If you have any suggestions for scribes, let us know!
Customising scribes to your specific needs!
Want to customise your scribes? Here’s how you can customise your scribes in a few simple steps: Check out this loom to watch Casey fumble his way through creating a new ai scribe
Keep in touch as we build our template builder which will help you build your own templates with intelligent suggestions
Why Change My Note Type?
Switching the note type adjusts how MBSPro structures your documentation, essentially changing the instructions given to the system. This adaptability allows you to tailor your notes to match the most suitable documentation format for each specific consultation.
Examples of consult note types
MBSPro offers a versatile approach to note-taking, accommodating various documentation formats such as SOAP, Chief Complaint, and Multiple Presenting Complaints.
During the note generation process, MBSPro presents you with a range of note types to choose from, enabling you to customize your documentation approach according to your specific requirements and preferences.
What is the SOAP Format?
The SOAP format is a structured approach to documenting patient encounters, ensuring clarity and completeness in medical notes. SOAP stands for Subjective, Objective, Assessment, and Plan.
Subjective: captures information shared by the patient, including their chief complaint, history of present illness, past medical history, current medications, and social and family history. The
Objective: records findings observed during the patient encounter, such as physical examination results, vital signs like blood pressure and heart rate, laboratory results, and imaging findings.
Assessment: synthesises the Subjective and Objective information to arrive at a diagnosis or clinical impression, integrating the patient’s symptoms and observed signs into a cohesive
Plan:
details the next steps, which may include additional testing or labs, prescriptions or treatment recommendations, referrals to specialists or other clinicians, and any follow-up instructions.
SOAP example
Patient presenting 3 day history of cough and fever likely viral URTI
Plan - symptomatic management, review 1 week, increase use of Ventolin
History:
Patient presents with a 3-day history of cough and fever.
worsened overnight
starting getting ear pain, runny nose and sore throat
Associated symptoms include shortness of breath and malaise. Denies chest pain or hemoptysis.
No recent travel or known exposure to infectious diseases.
cough is productive
coryzal symptoms present
no red flags - non smoker
PMHx: Asthma, seasonal allergies.
Current medications: Salbutamol inhaler, loratadine.
Social history: Has been in contact with some sick contacts, living at home with partner who smokes
family history of atopy and asthma
uptodate with flu shot but needs covid vaccine
Examination:
Temp: 38.2°C, HR: 88 bpm, BP: 120/80 mmHg.
Examination findings:
heart sounds x 2
Bilateral wheezes on auscultation, no crepitations.
Mild pharyngeal erythema.
ears erythematous both sides
Assessment & Plan:
1. Acute Bronchitis
Likely viral etiology given the acute onset and associated symptoms.
Recommend symptomatic management with increased fluid intake and rest. Consider over-the-counter cough suppressants if necessary.
Follow-up in 1 week if symptoms persist or worsen.
2. Asthma Management
Asthma symptoms may be exacerbated by current upper respiratory infection.
Continue use of salbutamol inhaler as needed. Review inhaler technique and consider increasing dose if no improvement.
Schedule follow-up to reassess asthma control.
What is the Chief Complaint Format?
The Chief Complaint format structures patient encounters around their main reason for visiting. It includes:
Presenting Problem: The primary issue bringing the patient in
History of Presenting Problem: Background details like symptom duration and specifics
Examination: Objective findings related to the presenting problem
Plan: Next steps, which may include tests, treatments, or referrals
Chief example
Consult Summary
Patient presenting with management of diabetes and stable hypertension for repeat bloods, flu symptoms likely asthma exacerbation for swabs, Depression and PTSD with insomnia increasing pristiq to 150mg nocte, prevenative health check recommending to up date FOBT
Problem List:
1. Diabetes mangement
2. Flu symptoms
3.Mental health
1. Diabetes management
3 monthly diabetes check
Patient reports stable blood sugar levels, no recent episodes of hypoglycemia
recent hba1c 6.9, LDL 1.4, egfr 87
started on 2.5mg ramipril last review for high bp
BP stable at 135/86 today
no dizziness, chest pain, low bsl
Compliance with medication has been good
No changes in diet or physical activity - enourged to increase exercise
Scheduled review with endocrinologist and podiatrist next week
2. Flu symptoms
Onset of flu-like symptoms 3 days ago, including fever, cough, and fatigue
some feelings of facial fullness
No shortness of breath or chest pain
denies haemoptysis, denies overly productive cough
Recent exposure to a family member with similar symptoms
Differentials - URTI vs asthma flare vs tonsilitis
3. Mental health
Hx of PTSD since 2010, currently stable
Experiencing low mood in context of month anniversary of mothers death
Not engaging in usual hobbies as much as before
Reviewed by Dr Kennedy recently, report not yet received
Dr Kennedy opinion - no PTSD, consider increasing antidepressants if required, concerned re appetite increase with mirtazapine
Discussed Saxenda, patient previously reluctant due to cost and stimulant effects
Currently on: Mirtazapine 30mg, Pristiq 100mg
Has not seen usual psychologist for tome time
Past Medical History:
Asthma usually well controlled
High blood pressure on ramipril
Seasonal allergies controlled with dymista
Medications:
Salbutamol
Loratadine
Ramipril
Dysmista prn
Metformin
Empagliflozin
Atorvastatin
Mirtapazine
Pristiq
Allergies
Augmentin
Family History
Mother with asthma and copd who was smoker
Father with heart disease
Brother with severe hayfever
Social History
Smoker 20 cigs per day for last 20 years (20 pack year history)
Lives at home with wife who is also smoker
Some sick contacts recently at work
Preventative history
Up to date with mammogram, eye test, cervical screening
Repeat bowel screening required due to previous inadequate sample
Vaccines discussed: requires prevenar, covid and shingles vaccine
Examination:
Temp: 38.2°C, HR: 88 bpm, BP: 145/80 mmHg
Heart sounds x 2
Bilateral mildwheezes on auscultation, no crepitations.
Ears erythematous both sides
Throat - pharynx mildy erythematous, tonsils grade 2/4, nil exudate
Plan:
Repeat diabetes bloods in 3 months
Schedule endocrinology and podiatry review
Increase Pristiq to 150mg and consider psychology review
Safety netted r.e URTI symptoms - rest and reassurance
Given pathology form for repeat FOBT
prevenar and covid vaccine today, scheduled for shingles vaccine
What is the Multiple Presenting Problems Format?
The Multiple Presenting Problems format is designed for healthcare providers who often deal with patients having several issues. It maintains a structure similar to the Chief Complaint format but organizes information to address each concern individually.
Multiple problems example
Consult Summary
Patient presenting with management of hypertension which is stable, diabetes check up for repeat bloods, flu symptoms likely asthma exacerbation for swabs, Depression and PTSD with insomnia increasing pristiq to 150mg nocte, prevenative health check recommending to update FOBT
Problem List:
1. Hypertension management
2. Annual diabetes check-up
3. Flu symptoms
4.mental health
5.preventative health
1. Hypertension management
Follow-up for hypertension
started on 2.5mg ramipril last review
Patient reports occasional headaches, no dizziness or chest pain
headaches improving
Compliance with medication has been good
BP stable at 135/86 today
2. Annual diabetes check-up
Routine annual check-up for Type 2 Diabetes
Patient reports stable blood sugar levels, no recent episodes of hypoglycemia
recent hba1c 6.9, LDL 1.4, egfr 87
current medications are metformin 1g bd, empagliflozin 10mg od, atorvastatin 80mg od, ramipril 2.5mg
No changes in diet or physical activity
has reviewed with optomotrist last week - reported no issues wiht eyes
schedued review with endocrinologist next week
3. Flu symptoms
Onset of flu-like symptoms 3 days ago, including fever, cough, and fatigue
some feelings of facial fullness
No shortness of breath or chest pain
denies haemoptysis, denies overly productive cough
Recent exposure to a family member with similar symptoms
nil tachpynoea, nil tachycardia, oxygen saturations 98% on room air, afebrile
chest clear, good air entry, nil wheeze, nil crackles,
ears - nil erythma, otherwise clear
throat - pharynx mildy erythematous, tonsils grade 2/4, nil exudate
4. Mental health
Hx of PTSD since 2010, currently stable
Experiencing low mood in context of month anniversary of mothers death
Not engaging in usual hobbies as much as before
Reviewed by Dr Kennedy recently, report not yet received
Dr Kennedy opinion - no PTSD, consider increasing antidepressants if required, concerned re appetite increase with mirtazapine
Discussed Saxenda, patient previously reluctant due to cost and stimulant effects
Currently on: Mirtazapine 30mg, Pristiq 100mg
5. Preventative check
Up to date with: Mammogram, Eye test, Cervical screening, Bowel Cancer Screening
Repeat required due to previous inadequate sample
Vaccines discussed
Needs preventative, covid and shingles vaccine
Plan:
Order HbA1c test in 3 months
Schedule foot exams with podiatrist
Review results in 1 week along with review of URTIsymptoms if needed
Encouraged to maintain 30 minutes of exercise per day
Continue current antihypertensive medication
Schedule blood pressure monitoring at home
Increase Pristiq to 150mg and re-refer back to psychologist
Review mental health care plan at next review
Given pathology form for FOBT
prevenar and covid vaccine today, scheduled for shingles vaccine
Live scribing
Live scribing
Learn about live scribing!
Last updated on January 2, 2024
Live scribing
Live scribing in MBS Pro is a powerful feature that enhances the efficiency of medical consultations. It involves real-time note-taking during the patient encounter, allowing healthcare providers to capture important information as it unfolds. What sets MBS Pro apart is its ability to generate MBS codes and resources simultaneously with the live scribing process. This means that as you document the consultation, relevant Medicare Benefits Schedule (MBS) codes and associated resources are instantly suggested and made available. This real-time generation of codes and resources enables healthcare professionals to quickly utilize them during the consultation itself, rather than having to revisit and code the encounter afterwards. By streamlining the documentation and coding process, live scribing in MBS Pro not only saves time but also ensures more accurate and comprehensive records, ultimately improving the quality of patient care and practice efficiency. This loom video below explains how it works as a speed comparison with lyrebird and heidi
Combination Billing
Combination Billing
Learn how to combination bill in style
MBSPro is designed for true combination billing 🧾, unlike other AI scribes that mix consult details together. In general practice, we often discuss multiple topics in a single, non-linear consult, making it challenging to allocate time ⏰ to each MBS item accurately. MBSPro addresses this by using multiple AI instances ✍️, each generating targeted summaries. For example, it creates a general consult summary, a mental health summary (potentially billable under 2713), and a COVID-related discussion summary (potentially billable under 93644/5), among others. Watch the video 📽️ for more details!
Pulling it all together
Pulling it all together
Watch a demonstration on how it all comes together - oh yeah!
This video is a demonstration of how all the basic consult features come together - stay tuned for further feature updates
Pre-Consult
Pre-Consult
Preconsult & the waiting room
Using the preconsult and waiting room
Last updated on January 2, 2024
The Preconsult: Engaging Patients Before Their Visit
The preconsult feature allows patients to share their consult goals ahead of time, enhancing the efficiency and personalization of each visit. This can be done by:
Sending a Link via Text — Easily message the preconsult link through systems like HotDoc or Automed.
Displaying a QR Code in Your Waiting Room — Patients can scan the code and complete the preconsult form while they wait.
Key Features of the Preconsult:
Medication Review Alerts — If a patient indicates they’re on five or more medications, they’ll be reminded of the need for a medication review.
Automatic Health Assessments & Care Plan Bookings — Based on responses, patients can be automatically flagged for health assessments or care plans.
Setting Up the Preconsult Link & QR Code
Locate the “View Link” and “QR Code” Buttons 🔎
In the top right of the waiting room screen, you’ll find the “View Link” and “QR Code” buttons.
Using the Link
Click on “View Link” to generate a shortcut.
Copy and paste this link into your messaging software to send it directly to patients.
Using the QR Code
Click on “Print QR Code” to download it.
Print and display it in your waiting room for easy patient access.
Integration
Integration
Features
BP integration
How to best make use of integration
Last updated on January 3, 2024
Our BP integration is now live.
The integration allows billing codes to be populated alongside your patients in their waiting room making it easier for things to be completed. If you are interested in integrated please email as at
you can see a video below on how to integrated with the link here
Below is a video of our waiting room features and how they can be used to help with billings!
Medicare Eligibility Check
Learn how to conduct an eligibility check
Last updated on January 3, 2024
MBSPro can be used to perform an Eligibility Check for MBS items to help patients make informed decision on their treatment.
The purpose of this is that you can accurately assess whether a patient is eligible for certain items and provide informed financial consent on the cost of these items.
Follow these steps to conduct a check: Remember once you have performed an item number check you need to print out the report and give to the patient as well as put a record of the transaction in the patient file.
Patient medicare eligibiltiy check: Go to the MBS Planner on the right and click the Eligibility Check button 🔗.
Enter Patient and Provider Details: A pop-up screen will prompt you to input the patient's details along with your provider number.
Click Submit
Click submit to receive a statement of claim 🧾, showing the benefits payable. This lets you confirm if the patient is eligible for rebates on items like care plans and health assessments ✅ and what their out of pocket expenses would be if any.
A list of Reason Codes can be found at Services Australia.
For more details, visit the PRODA Education website for health professionals 📚 below
Certain Medicare-related functionalities are not handled by MBSPro. These include:
Statement of Claim and Benefit & Lodgement Advice: MBSPro does not submit or manage claims. However, you can generate a printed disclaimer with OECW/ECM response information for patient communication. This statement of claim should be given to the patient and placed in your medical chart
Resubmission of Rejected Services: Claim resubmission is not part of MBSPro's functionality. Please reach out to your billing software provider directly
Reporting and Reconciliation: Financial reporting and claim reconciliation are not managed within MBSPro. MBS Pro Proda check only allows for informed financial consent of patients regarding item numbers
Services Australia requires us to provide the following definitions:
a. A Statement of Claim and Benefit is provided to the claimant when a Patient Claim has been lodged in real time, processed by the agency and a benefit amount returned to the claimant. b. A Lodgement Advice is provided to the claimant when a Patient Claim has been lodged in real time and referred to an agency operator for action.
Below is a video showcasing how the medicare online services eligibilty checker can be used
For further support details regarding using MBSPRO, PRODA and Medicare online/eclipse to check item numbers please reach out to [email protected]
Management of B2B Device in PRODA
How to Register a PRODA device and enable it for MBSPro
Managing B2B Devices in PRODA for MBSPro
This guide explains how to register, activate, and manage Business-to-Business (B2B) devices in Provider Digital Access (PRODA). This device can then be activated via MBS Pro to be used in calls to the Health APIs.
Steps
Register for a PRODA Account
Register your organisation in PRODA
Add other members to your organisation for permissions
Register subsidiary organisation
Register a B2B device in PRODA
Active the device in MBSPro
Before you begin, note that only members with the Device-Management attribute can register and manage B2B devices. If you need help with managing members or delegating management attributes, please contact MBSPro.
Please Note, As MBSPro uses a shared Minor ID, MBSPro manage the organisations and devices. Steps 1-4 are left out here as it this is performed by MBSPro administrators.
Step 5: Register and Activate a B2B Device
Log in to PRODA.
Select Organisations.
Choose the organisation to which you want to register the B2B device.
In the B2B Devices section, select Register New B2B Device.
Enter a device name that is both descriptive and unique.
Optionally, add details in the Description field.
Select Register Device.
A Device Activation Code will be displayed, ensure you take a note of this.
To activate your device:
Provide the device name and code to MBSPro.
Remember that the device name and activation code are case sensitive.
Step 6 : Active the Device in MBS Pro
The activation of the device in MBSPro is achieved through an API call to the active device endpoint
Acquire a authentication token for MBSPro.
Call the Device Activation endpoint with the
device nameandactivation code
Once activated, the device remains active until it’s expiry date. When the device is coming to the end of it’s expiry date an email will be sent to MBSPro and the device can be re-activated using the API call.
var client = new HttpClient(); var request = new HttpRequestMessage(HttpMethod.Post, "http://api-url-here/api/Proda/activate-device?deviceName=XSCTestingActivateDevice&activationCode=jDa6fArqmC"); request.Headers.Add("Authorization", "Bearer ey..."); var content = new StringContent("", null, "text/plain"); request.Content = content; var response = await client.SendAsync(request); response.EnsureSuccessStatusCode(); Console.WriteLine(await response.Content.ReadAsStringAsync());
FAQ and Ongoing Management Of Your B2B Device
Regenerate Activation Code:
If you lose the activation code or it expires, select Generate New Code in the device details
Reactivation:
If your device expires after six months, it will stop working with your service provider. Generate a new code to reactivate it. This is performed through the same API endpoint as the initial activation.
Notifications:
You will receive automated email notifications before the device expires.
Additional Actions:
You can:
Extend the expiry date,
Disable or remove a device,
View the device history, or
Assign device attributes if specific functions are required by the service provider.
If the device expires before the six-month period, contact your software developer or ICT manager.
Billing & Subscription
Billing & Subscription
Managing Subscription
How do I cancel my subscription?
Learn how you can cancel your subscription
Last updated on January 3, 2024
You can deactivate your account through the settings area. This will cancel your account and stop all subscriptions and payments
What payment methods are available?
Learn what payment are available to purchase a subscription
Last updated on January 3, 2024
Three pricing tiers are available. For more information, please visit mbspro.com.au and navigate to the pricing tab. Below is an excerpt explaining the pricing options.
Payment Gateway
Our payment gateway is through Stripe. You can change your credit card details using the following link: Update Credit Card Details.
Special Promo
MBS Pro is running a promo for all new users with the first 2 months at 29$ each. After this the plan will revert to $99 per month
Payment Methods
You can pay via all major credit cards. There are minimal processing fees applied.
Pricing Plans
Good news! We have reduced and simplified our prices to make it easier for you:
3-Week Free Trial: All new users get a 3-week free trial of the Premium plan.
Free Plan: $0/month with up to 5 consults per day (approximately 150 actions).
Premium Plan: $99/month.
Best Practice Integration: Additional $15/month per user to access Best Practice data and previous billing history for your patients
Profile & Account
Profile & Account
How do I change my profile settings?
Learn how to change your profile settings
Last updated on January 3, 2024
Within the settings section you are able to change your provider number, address and other details
Using this help guide
Using this help guide
Getting further help
Getting further help and contact details & Trouble shooting
If you need to get further help please reach out to
We are also available on facebook at
Alternatively Please book a time to chat over microsoft teams here
Trouble Shooting guide
1. Login Issues
If you are experiencing login problems with MBS Pro:
Use the password reset option via your email
Try logging in using a different web browser
Clear your browser's cache and cookies
2. Medicare eligibility check errors
When encountering medicare eligibility check error codes:
Double-check all entered information for accuracy:
Medicare number
Provider number
Other patient details
For persistent issues, visit the PRODA website for detailed login guidance and checker troubleshooting
3. Transcription Errors
If you're experiencing transcription issues:
Check if you have reached your transcription limit for the current period
Contact support if you need to discuss your transcription allocation
For any persistent issues not resolved by these steps, please contact our support team using the contact details above.
Using the search function in this help guide
Learn how to change your profile settings
Last updated on January 3, 2024
The search function 🔍 in this help guide lets you quickly find what you need! Simply type in the search bar at the top 🖱️ and enter what you're looking for to get instant results.
FAQ
FAQ
Microphone Problem
Common microphone issues
Microphone Not Working?
Here’s a quick fix:
Check for Remote Server Environment Issues
The most common issue for microphones is due to your remote server environment, which is a common way Best Practice and Medical Director are run in Australian GP practices. Microphones are usually not enabled in the remote environment, which means you need to run them locally (i.e., open a browser on your PC/laptop before logging into remote desktop).
Check Your Mic Connection
Make sure your external microphone or headset is properly plugged in. Other issues can arise from having multiple microphones, usually due to having a webcam connected.
Allow Microphone Access in Chrome/your browser
Click the padlock 🔒 in the address bar.
Go to Site Settings > Microphone
Set it to Allow, then refresh the page.
Select the Right Mic on Your Computer
Windows: Settings > Sound > Input
Mac: System Preferences > Sound > Input
Choose your external mic.
Test It in MSB Pro
Otherwise, you can click in the top right hand corner of MBS Pro to see if your microphone is working.
Start voice recording.
If the button changes to “Speaking”, your mic is working.
Best practice waiting room not in sync
How to resync your waiting room and find patients
Waiting Room Not Syncing?
If the Waiting Room isn’t syncing properly with the BP Diary, follow these steps:
Log Out and Back In
Fully log out of MBSPro, then log back in to refresh your session.
Click “Sync” in the Waiting Room
This forces the system to update your current patient list. This can take 2-3 minutes as data is downloaded from BP. You can refresh you browser after this as well
Still not working? Contact [email protected] for quick assistance.
BP integration not working
Video on how to integrate to BP
BP Integration Not Working?
If you're trying to connect Best Practice (BP) with MBSPro, here’s what you need to know:
Premium Subscription Required
BP integration is only available with an MBSPro Premium account.
Integration Fee
You’ll need to pay $15 for each account to activate BP integration.
This fee helps support an added layer of security for your clinical data.
Practice Manager Confirmation
Before integration is finalised, we will confirm your account with your Practice Manager to ensure accuracy and access permissions.
Next Steps
Upgrade to Premium.
Go to Integration Settings and follow the BP setup prompts.
Wait for confirmation before full access is enabled.
If you need help, send an email to [email protected]
Below is a video with the instructions
How do I reset my MBS Pro Password
Password reset instructions
Forgot your password? No problem — here’s how to reset it:
Head to our login page: https://app.mbspro.com.au/api/auth/login
On the login page, click “Forgot password?”
Enter your registered email address
Check your inbox for a password reset link
Follow the link and create a new password
Didn’t get the email?
Check your Spam or Promotions folder
Make sure you entered the correct email linked to your MBSPro account
Still stuck? Contact our [email protected] for help
How to copy notes into BP or MD
MBS Pro consult summary to BP
No — it’s still a manual copy and paste process.
Best Practice (BP) does not currently allow third-party platforms to save notes directly into their system. This limitation comes from BP, not MBSPro.
💡 Tip: Use a Browser Extension
If you don’t have a dual monitor, you can install a browser extension (like a window resizer, companion window or split-screen tool in Chrome) to keep MBSPro and BP visible side by side — making it easier to copy notes between systems.
Here is the link to the companion window - keep an eye out for our very own widget to help with this
