Common microphone issues
Microphone Not Working?
Here’s a quick fix:
Check for Remote Server Environment Issues
The most common issue for microphones is due to your remote server environment, which is a common way Best Practice and Medical Director are run in Australian GP practices. Microphones are usually not enabled in the remote environment, which means you need to run them locally (i.e., open a browser on your PC/laptop before logging into remote desktop).
Check Your Mic Connection
Make sure your external microphone or headset is properly plugged in. Other issues can arise from having multiple microphones, usually due to having a webcam connected.
Allow Microphone Access in Chrome/your browser
Click the padlock 🔒 in the address bar.
Go to Site Settings > Microphone
Set it to Allow, then refresh the page.
Select the Right Mic on Your Computer
Windows: Settings > Sound > Input
Mac: System Preferences > Sound > Input
Choose your external mic.
Test It in MSB Pro
Otherwise, you can click in the top right hand corner of MBS Pro to see if your microphone is working.
Start voice recording.
If the button changes to “Speaking”, your mic is working.
