Get Help Faster with Our New Helpdesk. Use our Intercom chat for instant help!
How to Access:
Visit any page on our website mbspro.com.au
Look for the blue chat bubble in the bottom-right corner
Click to start chatting with our team
What You Can Do:
• Get instant answers to common questions.
• Request technical support.
• Book demo calls or consultations.
• Access help articles and resources.
• Escalate urgent issues directly to our GP founders.
If you need to get further help please reach out to [email protected]. We are also available on Facebook.
Trouble Shooting Guide
1. Login Issues
If you are experiencing login problems with MBS Pro:
Use the password reset option via your email
Try logging in using a different web browser
Clear your browser's cache and cookies
2. Medicare eligibility check errors
When encountering medicare eligibility check error codes:
Double-check all entered information for accuracy:
Medicare number
Provider number
Other patient details
Kindly send our team a screenshot or screen record for persistent issues via email: [email protected] or via Intercom chat.
3. Transcription Errors
If you're experiencing transcription issues:
Check if you have reached your transcription limit for the current period
Contact support if you need to discuss your transcription allocation
For any persistent issues not resolved by these steps, please contact our support team using the contact details above.